FAQ

Ordering

What payment methods do you accept?
Currently we accept direct bank transfer (EFT). Your order is reserved and dispatched once payment reflects in our account. Additional payment options are being added — check the checkout page for what’s currently available.

How do I know my order went through?
You’ll receive an order confirmation email once your order is placed, and another once payment is confirmed and your order is being prepared for dispatch.

Delivery

Do you deliver nationwide?
Yes, we deliver across South Africa. See our Shipping Details page for estimated delivery timelines to your area.

How long does delivery take?
Delivery times vary by location and product availability — estimated timeframes are shown at checkout and on our Shipping Details page.

Returns & warranty

Can I return a product if I change my mind?
Yes — under the ECT Act you have 7 days from delivery to cancel an online order without reason. See our Returns & Refund Policy for the full process and exclusions.

What if my product is faulty?
All products carry the Consumer Protection Act’s implied 6-month warranty against defects, plus any applicable manufacturer warranty. Contact us with your order number and we’ll arrange a repair, replacement, or refund.

How long do refunds take?
Once we’ve received and inspected a returned item, refunds are processed within 30 days via your original payment method.

Account & support

Do I need an account to order?
An account lets you track orders and check out faster, but isn’t always required — you can also check out as a guest where available.

How do I contact support?
Visit our Contact Us page for email, phone, and address details.